Refund policy

Returns, Exchanges & Cancellations

Cancellations
Changed your mind? You may cancel your order within 24 hours of placing it, provided it hasn't yet been dispatched. Once your order has shipped, cancellation is no longer possible — but our return process is always there for you.

Returns & Exchanges
We want you to love what you receive. If something isn't quite right — wrong size, changed preference, or simply not what you imagined — you may request a return or exchange within 7 days of delivery.

To keep this process smooth for everyone, please ensure:

• The item is unused and shows no signs of wear
• Original packaging, box, and all accessories are included
• Tags and the product's serial number remain intact and unaltered

No unboxing video is required for standard returns — that's reserved only for damage or defect claims, detailed below.

Received a Damaged or Defective Item?
We're sorry if this happens, and we'll make it right. Please share an unboxing video within 24 hours of delivery — unedited and continuous — so we can process your refund or replacement without delay. This step helps us act quickly and fairly for every customer.

Refunds

• Prepaid orders: refunded within 4–5 working days
• Cash on Delivery orders: refunded within 7–10 working days, directly to your bank account or UPI

A Few Exceptions
We're unable to accept returns for:

• Items with damaged or missing original packaging
• Products with removed, altered, or missing tags/serial numbers
• Items explicitly marked "Final Sale"

Lost or Undelivered Orders
If your courier confirms your order was lost in transit, we'll issue a full refund, no questions asked. In the rare case an order shows "delivered" but you haven't received it, we'll investigate with our courier partner and resolve this within 10 days.